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профиль
«AS IMPROVING CUSTOMER EXPERIENCE BECOMES A BIGGER COMPONENT OF BRAND STRATEGY, MORE AND MORE EXECUTIVES ARE FACING THE DECISION TO COMMIT THEIR COMPANIES TO A BROAD CUSTOMER-EXPERIENCE TRANSFORMATION. WE SOLVE THE MAIN DESIGN CHALLENGE HERE – NOT JUST TO DESIGN A NEW MODEL BUT ALSO TO ROLL IT OUT THROUGH A BUSINESS PROCESS AND CORPORATE CULTURE»
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